Refund and Returns Policy for Twintopinn

Effective Date: December 27, 2024

Welcome to Twintopinn! Your satisfaction is our top priority. This Refund and Returns Policy explains our procedures for handling refunds, exchanges, and returns. By shopping with us on twintopinn.com, you agree to these terms.

1. Refund and Return Eligibility

We aim to ensure every customer is thrilled with their purchase. However, if you are not completely satisfied, you may be eligible for a refund or return under the following conditions:

  • Customized Artwork & Commissions: Returns or refunds are only accepted if the product arrives damaged or significantly different from the agreed specifications.

  • Digital Art and Illustrations: Refunds are not available for digital products once they are delivered.

  • Fine Art Reproductions and Photographic Art Prints: Eligible for returns if the item is defective or damaged upon arrival.

  • Time Frame: All refund or return requests must be made within 30 days of receiving the product.

2. Non-Refundable Items

The following items are non-refundable:

  • Gift cards.

  • Sale or promotional items.

  • Items returned without prior authorization.

3. How to Initiate a Refund or Return

To start a return or refund process, please follow these steps:

  1. Contact Us:

    • Email us at info@twintopinn.com with your order number, a description of the issue, and any supporting photos if applicable.

    • Call our support team at (856) 453-5603 for immediate assistance.

  2. Await Authorization: Our team will review your request and provide instructions for returning the item if eligible.

  3. Ship the Item:

    • Ensure the product is in its original condition and packaging.

    • Send the item to the address provided by our team.

  4. Receive Confirmation: Once we receive and inspect the returned item, we will notify you of the refund or exchange approval status.

4. Refund Process

Approved refunds will be processed as follows:

  • Method: Refunds will be issued to the original payment method.

  • Time Frame: Please allow 7-10 business days for the refund to reflect in your account.

  • Partial Refunds: In cases where an item shows signs of use, only partial refunds may be granted at our discretion.

5. Exchanges

If you receive a defective or damaged item, we will gladly exchange it for the same product at no additional cost. Contact us at info@twintopinn.com to arrange an exchange.

6. Return Shipping Costs

  • If the return is due to our error (e.g., defective or incorrect item), Twintopinn will cover return shipping costs.

  • For all other returns, the customer is responsible for shipping expenses.

7. Damaged or Lost Returns

We recommend using a trackable shipping method and purchasing shipping insurance. Twintopinn is not responsible for items lost or damaged during return shipping.

8. Exceptions and Special Cases

  • Customized Artwork: As these items are made to order, they cannot be returned unless defective.

  • Customer Mistakes: Returns due to incorrect orders placed by the customer may incur a restocking fee.

9. Questions About Returns

If you have any questions or concerns about your return or refund, please reach out to us at:

10. Policy Updates

Twintopinn reserves the right to amend this policy at any time. Changes will be effective immediately upon posting on twintopinn.com. We encourage you to review this page regularly.

Thank you for choosing Twintopinn! We are committed to providing exceptional service and high-quality products. If you have any issues, do not hesitate to contact us.