Shipping Policy Effective Date: January 7, 2025 Address: 206 Walnut St, Bridgeton, New Jersey (NJ), United States

At TwinToPin, we are dedicated to providing a reliable and transparent shipping process. This Shipping Policy outlines the shipping options, costs, delivery timelines, and customer responsibilities to ensure a seamless experience.

1. Shipping Methods

We offer a range of shipping options to accommodate your needs:

a. Standard Shipping

  • Delivery Time: 5-7 business days.

  • Features: Cost-effective with tracking available.

b. Expedited Shipping

  • Delivery Time: 3-5 business days.

  • Features: Faster delivery with priority handling.

c. Express Shipping

  • Delivery Time: 1-3 business days.

  • Features: Premium service with tracking and signature confirmation.

2. Shipping Costs

Shipping costs are determined based on:

  • Weight and Dimensions: Larger or heavier packages may incur higher fees.

  • Destination: Domestic shipments are generally less expensive than international deliveries.

  • Shipping Method: Expedited and express options have higher fees.

Shipping fees are displayed during checkout before order confirmation.

3. Free Shipping Policy

We offer free standard shipping on orders exceeding a specific value threshold. Eligibility varies by region and ongoing promotions. Free shipping does not apply to expedited or express options unless otherwise specified.

4. Delivery Areas

TwinToPin ships to most regions worldwide. However, certain areas may have restrictions due to logistical or regulatory challenges. Customers are responsible for ensuring their shipping address is complete and accurate.

a. Undeliverable Addresses

  • TwinToPin is not liable for delays or failed deliveries caused by incomplete or incorrect addresses.

  • Additional fees may apply for address corrections after shipment.

5. International Shipping

For international orders:

  • Customers are responsible for customs duties, import taxes, and any additional fees imposed by their destination country.

  • Delivery timelines may vary depending on customs clearance processes.

6. Tracking and Notifications

All orders include tracking information provided via email once the package is dispatched. Customers can monitor shipment status through the carrier’s website.

a. Notifications

  • Order Confirmation: Details of your purchase.

  • Shipping Notification: Dispatch confirmation with tracking information.

  • Delivery Confirmation: Notification upon successful delivery.

7. Delivery Timelines

Estimated delivery times are calculated from the date of shipment. Factors that may affect delivery include:

  • Weather conditions or natural disasters.

  • Carrier delays during high-demand periods (e.g., holidays).

  • Customs processing for international shipments.

8. Lost or Damaged Shipments

In the rare event of a lost or damaged shipment, TwinToPin will:

a. Reporting

  • Customers must report lost or damaged items within 7 days of the expected delivery date.

  • Include the order number, tracking details, and photos (if applicable).

b. Investigation

  • We will work with the carrier to locate the package or verify damages.

c. Resolution

  • For lost packages: Offer a replacement or full refund.

  • For damaged items: Provide a replacement, refund, or store credit based on customer preference.

9. Return to Sender

Packages returned to TwinToPin due to undeliverable addresses, customs issues, or refusal of delivery will be handled as follows:

  • Reshipping: Customers may need to pay additional shipping fees to resend the package.

  • Refunds: Refunds for returned items will exclude original shipping costs unless the issue was caused by TwinToPin.

10. Multiple Shipments

Orders containing multiple items may be shipped separately depending on stock availability and warehouse locations. Customers will receive separate tracking numbers for each shipment.

11. Signature Requirements

Certain high-value or sensitive orders may require a signature upon delivery. Customers will be informed during checkout if this applies to their shipment.

12. Customer Responsibilities

To ensure smooth delivery, customers are responsible for:

  • Providing accurate and complete shipping information.

  • Monitoring tracking updates and ensuring availability to receive the package.

  • Communicating with the carrier for rescheduling or special delivery instructions if required.

13. Holiday Shipping Policy

During holiday seasons, delivery timelines may be extended due to high demand. Customers are encouraged to place orders early to avoid delays.

14. Support and Assistance

For shipping-related inquiries or assistance, contact our support team:

  • Email: info@twintopinn.com

  • Phone: (856) 453-5603

  • Address: 206 Walnut St, Bridgeton, New Jersey (NJ), United States

15. Amendments to Shipping Policy

TwinToPin reserves the right to update this Shipping Policy at any time. Changes will be posted on our website, and significant updates will be communicated via email. Continued use of our services constitutes acceptance of the revised terms.