Sales Policy Effective Date: January 7, 2025 Address: 206 Walnut St, Bridgeton, New Jersey (NJ), United States

At TwinToPin, we are committed to providing a seamless and transparent shopping experience. This Sales Policy outlines the terms and conditions governing product purchases, pricing, and customer responsibilities.

1. General Terms of Sale

By purchasing from TwinToPin, you agree to the following terms:

  • Products are intended for personal use only and not for resale unless explicitly authorized.

  • Orders are subject to acceptance and confirmation by TwinToPin.

  • Accurate and complete billing and shipping information must be provided during checkout.

2. Pricing and Promotions

a. Product Pricing

  • All prices are listed in USD and include applicable taxes unless otherwise stated.

  • Pricing errors, if any, will be corrected promptly, and affected customers will be notified.

  • Prices may change without prior notice, but confirmed orders will not be affected.

b. Discounts and Coupons

  • Discounts and promotional codes must be applied at checkout and cannot be added retroactively.

  • Promotional offers are time-limited and subject to specific terms outlined at the time of promotion.

  • Discounts cannot be combined unless explicitly stated.

3. Order Placement and Confirmation

a. Placing an Order

  • Orders can be placed through our official website: https://twintopinn.com.

  • Customers should review their cart to ensure accurate product selection, quantities, and shipping details.

b. Order Confirmation

  • After successful payment, customers will receive an email confirmation containing order details, including the estimated delivery timeline.

  • TwinToPin reserves the right to cancel orders due to inventory issues, suspected fraud, or payment disputes. Customers will be notified and refunded if applicable.

4. Payment Terms

a. Accepted Payment Methods

We accept the following payment options:

  • Major credit and debit cards (Visa, MasterCard, American Express, Discover).

  • Digital wallets (PayPal, Apple Pay, Google Pay).

  • TwinToPin-issued gift cards and store credits.

b. Secure Transactions

  • Payments are securely processed through PCI DSS-compliant systems.

  • Customer payment information is encrypted and not stored on our servers.

5. Shipping and Delivery

Shipping terms are detailed in our Shipping Policy. Key points include:

  • Delivery timelines are estimates and may vary due to external factors like weather or carrier delays.

  • Tracking information is provided for all shipments.

  • Customers must ensure accurate shipping addresses to avoid delays or additional fees.

6. Product Availability

a. Stock Levels

  • TwinToPin strives to maintain accurate inventory records, but some products may become unavailable after an order is placed.

  • Customers will be notified promptly, and either a refund or alternative product option will be provided.

b. Pre-Orders

  • Pre-ordered items will have estimated shipping dates provided at the time of purchase. These timelines are subject to change due to unforeseen circumstances.

7. Returns and Refunds

Details are outlined in our Refund and Returns Policy. Highlights include:

  • Returns must be initiated within 30 days of receipt.

  • Refunds are processed after the returned item is inspected and approved.

  • Original shipping fees are non-refundable unless the return is due to an error by TwinToPin.

8. Limitation of Liability

TwinToPin is not liable for:

  • Indirect or consequential damages arising from product use or purchase.

  • Losses caused by unauthorized access to your account due to negligence in safeguarding login credentials.

Our total liability is limited to the value of the product purchased.

9. Dispute Resolution

a. Resolution Process

  • Customers are encouraged to contact TwinToPin at info@twintopinn.com for any disputes or concerns.

b. Arbitration

  • Disputes unresolved through direct communication will be subject to binding arbitration under applicable state laws.

  • Customers waive the right to participate in class-action lawsuits.

10. Amendments to Sales Policy

TwinToPin reserves the right to modify this Sales Policy at any time. Updates will be posted on our website, and significant changes will be communicated via email. Continued use of our services constitutes acceptance of the revised terms.

11. Contact Information

For sales-related inquiries, please contact us:

  • Email: info@twintopinn.com

  • Phone: (856) 453-5603

  • Address: 206 Walnut St, Bridgeton, New Jersey (NJ), United States